June 3, 2021

S1 E5: People and the Pandemic with Jennefer Pursifull and Cassandra Crowe-Jackson

Employees were met with diverse challenges during the pandemic. It split most hospitals into two groups: employees battling the front lines and employees supporting remotely. With fear, uncertainty, and anxiety everywhere, how do you keep your employees engaged to push through tough work when you’re also engulfed in the same unease? To address this topic are two industry experts, Jennefer Pursifull, Vice President of Marketing and Sales at Medxcel and Cassandra Crowe-Jackson, Chief Experience Officer at Sharp HealthCare. Jennefer and Cassandra knew the best way to ensure people felt supported was to meet the employees where they were. Even with that mantra guiding them, successfully engaging thousands of employees in varying circumstances was still no simple task. Jennefer and Cassandra share specific examples of how they boosted engagement survey responses even during the toughest moments. Discover how to engage employees during challenging times in this episode of Outside the Patient’s Door.