April 7, 2022
S2 E6: Leading with Compassion with Anthony Mazzarelli and Eric Waller
Compassion is a critical part of patient care–and in today’s conversation, you’ll learn that its ripple effect extends far beyond the patient experience.
In this episode, Eric Waller, Vice President of Field Support Services at Medxcel, and Anthony Mazzarelli, CEO of Cooper University Healthcare discuss the effects of compassion in patient care.
Eric shares incredible stories of compassion he’s seen first-hand in his role, and Anthony comes with a scientific approach to compassion and its effects on both patient and staff experiences.
On this episode, you’ll hear:
[01:00] The science behind compassion in patient care
[02:44] Making compassion a core value
[04:58] A heroic story of compassion in the hospital
[06:06] The ripple effects of compassion
[07:51] How to reward associates for going above and beyond
[09:40] COVID’s impact on compassion
[13:11] The effects of compassion beyond patient care