April 21, 2022

S2 E7: When Best Practices Don’t Apply with Matt Troup and Michael Burgett

In the midst of any crisis, leadership can make all the difference. The COVID-19 pandemic presented healthcare leaders with challenges they had no plan for and forced them to completely reevaluate their approach. In this episode, experts Matt Troup, President and CEO of Conway Regional Health Systems, and Michael Burgett, Area Vice President of Medxcel, join to discuss how the pandemic affected their leadership. As you listen, you’ll learn the importance of going back to basics and why looking for unconventional solutions can have a massive impact on your organization, your patients, and your people.

On this episode, you’ll hear:

[01:04] Leading a hospital is like being the mayor
[06:02] COVID-driven innovations
[11:42] Shining examples of teamwork
[14:25] How has your leadership changed?
[17:41] What would you have done differently?
[22:25] Leading through a lasting crisis
[27:58] Staying prepared for any emergency