February 9, 2023

S3 E2: Patients Over Profits with Tina Hayes and Jennefer Pursifull

One of the biggest tensions when it comes to hospital management is balancing patient care with profitability. This issue became even more acute during the COVID crisis, but it turns out the people at Claiborne Memorial Hospital have had wild success in creating a more people-centered approach. In this episode, their CEO, Tina Hayes, and Jennefer Pursifull, Vice President of Marketing and Sales at Medxcel, explore some of the creative ways Tina has been able to engage employees and create a thriving hospital culture. You’ll learn how going the extra mile has helped maintain profits and hear specific ways she and her team are changing healthcare for the better.

On this episode, you’ll hear:
[02:17] Tina’s background and path to CEO
[07:33] Jennefer’s career journey
[10:25] Claiborne’s culture and why people-first is a focus
[14:00] Making decisions in the best interest of the patient, not the hospital
[16:22] Identifying Medxcel’s core pillars
[19:33] What it means to put people first
[25:02] The ripple effect of being patient-centered
[29:01] Off task and on purpose
[35:32] Upholding the service standard
[40:08] What to keep in mind when creating a patient-centered facility
[42:53] Using technology to connect
[46:34] Steps to achieve a patient-first mindset