April 21, 2023

S3 E7: Accomplishing Operational Excellence with James Cox

If you treat people like a process, they feel it. There's no shortage of hospitals or businesses that have a great facility and the right processes in place, but if you don’t treat employees like human beings, all of that is worthless. In this episode, James Cox, CEO of Arkansas Continued Care Hospital, shares some of the ways he and his team have obtained operational excellence and maintained a healthy company culture. With vulnerability as the foundation, James and his team have an organization that welcomes feedback, innovation, and change.

On this episode, you’ll hear:
[01:51] How LTAC facilities impact the community
[07:09] Everything starts with people and relationships
[12:22] Why trust and accountability are essential to operational excellence
[15:18] Incorporating stakeholder feedback
[18:27] Empowering your staff to be engaged in the process
[21:13] Definitions of success and measuring them
[25:20] What James would have done differently