May 4, 2023

S3 E8: The Power of Culturally Sensitive Care with Dr. Jian Zhang

Healthcare requires sensitivity and intentionality, but some hospitals go above and beyond caring for their patients. Dr. Jian Zhang is the CEO of Chinese Hospital in San Francisco, where patients are provided with culturally-informed care, including multilingual staff and food from their native culture. In our conversation, Dr. Zhang shares how her team accommodates the needs of their patients and how they brought care to the community in the midst of the COVID-19 pandemic. Dr. Zhang is living proof that preparation, education, and collaboration are some of a leader’s most powerful tools. Through her story, you’ll learn how to stay calm and recognize opportunities in the face of crisis.

On this episode, you’ll hear:

[03:00] What culturally sensitive care looks like
[06:30] How preparation and education prevented the spread of COVID-19 in San Francisco
[13:45] How Chinese Hospital adapted to the needs of the community
[19:15] The benefits of being an independent hospital
[24:00] How to effectively execute a community healthcare model
[36:00] The power of focusing on opportunity
[42:30] How to avoid ‘panic mode’ as a leader