August 10, 2023

S4 E3: Improving Patient Outcomes Through Centralized Care with Dave Rahija

If you could provide improved patient outcomes while lowering your costs and increasing staff morale, you’d do it in a heartbeat, right? David Rahija, President of NorthShore Skokie Hospital, found that centralizing specialties in your healthcare system can be a win-win-win. It allows your care teams to develop confidence and expertise, you to incur lower costs, and your patients to receive better care. In this conversation, David discusses how to decide whether to centralize care. He also addresses how to approach accountability according to your system’s structure, and how to leverage the benefits of both centralized and decentralized care within a single healthcare system.

On this episode, you’ll hear:

[02:45] The case for centralized healthcare
[06:00] Factors to consider in structuring your hospital system
[08:00] Why centralized healthcare improves patient care
[10:00] How to structure accountability in a centralized system
[13:00] Balancing centralization and decentralization
[17:00] Taking steps to centralize or decentralize care
[22:00] Managing change in healthcare