September 21, 2023

S4 E6: All Guests

In this season of Outside the Patient’s Door, we’re exploring innovative solutions to challenges healthcare leaders are facing today. We’ve touched on a variety of topics so far, from the importance of psychological safety to engaging your community. We’ve been lucky to sit down with top healthcare leaders who have graciously shared their insights with us. In addition to the conversations you’ve been hearing, we also asked our guests to share the most important thing leaders can tackle for their organizations and the future of healthcare. In this episode, we’re sharing their answers.

In this episode, you’ll hear about:

• [01:00] Leading by example with Helen Johnson, President of Sparrow Eaton Hospital
• [01:30] Investing in your staff with Jennifer Krippner, Chief Experience Officer at the Institute for Healthcare Excellence
• [02:00] Taking a service line focused approach with David Rahija, President of Northshore University HealthSystem
• [02:30] Two action items for all healthcare leaders with Kyle Kellum, CEO of Cherry County Hospital
• [03:30] Transitioning to value-based care with Jordan Voigt, President of Genesis Medical Center - Davenport
• [04:20] Mental health in leadership with Patty Hillis-Clark, Executive Director at Devereux Advanced Behavioral Health
• [05:10] Effectively managing medical records with Mark Boucot, President & CEO of Garrett Regional Medical Center and Potomac Valley Hospital
• [05:55] Balancing expenses and high quality care with Neil Thornbury, CEO of T.J. Regional Health
• [06:50] Caring for patients on a personal level with Cleveland Francis, Diversity Advisor at Inova Heart and Vascular Institute